Author Archive

Molly
Hippolitus

Weekly Digital News: Sidewiki, Game Changer for Pharma

Friday, November 13th, 2009

To recap, back in September, Google introduced a downloadable sidebar that allows a Mozilla Firefox, or Internet Explorer, user to leave their comments on any Web site – appropriately named “Sidewiki.” To add method to its madness, Google’s algorithm sorts these comments by relevance, not by date. In a nutshell, the Sidewiki has the potential to transform every Web site into a social media platform. It pairs the voice of the consumer with the voice of the brand, side by side in your browser… and, with an “opt-out” feature not yet available from Google, it is a company’s responsibility to determine the best possible way to approach the online “voices” coming from the metaphorical peanut gallery. (more…)

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Molly
Hippolitus

Weekly Digital News: Catering to the e-Patient

Monday, November 2nd, 2009

E-Patients, the  growing group of individuals using the internet to find health info, are the fire in the belly of the e-Health movement. They are online, they are collaborative, and they are tired of the one-way communication that happens in the doctor’s office.

According to a video shown at Reshape09, a Health 2.0 conference held this month in the Netherlands:

- 84% of individuals do a Google search before visiting the doctor.

- Patients only remember about 50 to 60% of what’s been said during a ten minute doctor consultation.

- 76% of individuals trust their family’s and friends’ advice more than ads and articles.

It’s  clear from statistics like these that there is an enormous push of e-patients “taking back” what is rightfully theirs – personal health information. But who’s catering to this ever-expanding group?

(more…)

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Molly
Hippolitus

Weekly Digital News: Out With the Old, In With the New

Wednesday, October 21st, 2009

In digital health care, there already exists audiences for related products and services.  If you don’t believe me, try this out, Google “Type 2 Diabetes” – and see  how many returns pop up on the results page. People are a communal kind, we seek advice, guidance, and direction from others who have gone through similar situations.  E-patient, or not, individuals are using the internet to search for information regarding their chronic condition, disease, or illness – whether for a specific pharmaceutical drug or simply support.  The PEW Internet Project  finds that 83% of the online population are networked individuals using the internet to find health information.  What does this mean for health care and drug marketing?

Out with the old, in with the new. (more…)

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Molly
Hippolitus

Weekly Digital News: e-Force

Tuesday, October 13th, 2009

A new trend is bubbling up on the internet. More and more individuals are returning home from their doctor appointments, and turning to the web for a second opinion.  Fortunately, there exist countless Web sites devoted to providing health information for these individuals… unfortunately, the information is vast, general, and terribly non-person specific.

This growing group of  “e-patients” are individuals “who are equipped, enabled, empowered and engaged in their health and health care decisions,” according to e-patients.net.  They pour over the Google search results page in hopes of finding tailored, data-driven health information in real-time.

Spectrum’s VP of Digital Strategy, Kevin Walsh, attended the Health 2.0 conference held last week in San Francisco where user-generated health care was one of the main topics of discussion.  Many of the products and services introduced at the conference had a lot to do with this new group of e-patients using the internet to find data to aid in managing personal health decisions.

Steve Lohr, of The New York Times, recently wrote about a new start-up company introduced at Health 2.0 that sets out to aid e-patients in wading through the “vast trove of generalized health information” found online.  Lohr explains:

 ”The ideal, health experts say, would be to combine personal data with health information to deliver tailored health plans for individuals. That is what Mr. Bosworth and his San Francisco- based company, Keas (pronounced KEE-ahs) Inc., mean to do.”

The Keas system is still in beta, and not an end-all-be-all of online health consumerism, it is, however, an initiative  to supplement the lull in person-specific health information found on the Web.  The system’s  goal is to help e-patients take control of their health, to “own” their medical information, so to speak.

(more…)

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Molly
Hippolitus

Weekly Digital News

Monday, October 5th, 2009

Two Social Media Projects Implementing Crowdsourcing

What seems like ages ago, Web 1.0 was upon us.  Simple webpage design, no RSS feeds, not even a “Tweet This” icon… it seems unimaginable.  Fortunately, Web 1.0 had a successor: Web 2.0.  

What Web 1.0 lacked in complexity, Web 2.0 has made up for in endless possibilities in facilitating  conversation, collaboration, and participation that knows no geographical boundaries. Web 2.0 offers communications professionals a wealth of opportunities to convey our messages to specific audiences, and, more importantly, interact with our audiences and hear their comments and feedback – good or bad – in a spontaneous, real-time way.

Taking this interaction to a new level, and moving beyond collaboration, is the implementation of crowdsourcing.  The purpose of crowdsourcing  is two-fold, (1) to pool ideas and suggestions straight from the consumer and (2) creating a virtual marketplace of ideas. Think of it as a virtual suggestion box.  The crucial part of any successful crowdsourcing venture, though, is it’s second phase: action.  If you aren’t going to seriously consider the feedback you receive while crowdsourcing, you might as well be throwing your consumers’ ideas in a  garbage can.

One successful example, My Starbucks Idea  was launched by the company as a web platform where customers can share, vote, and discuss their ideas to better the brand.  As Starbucks so politely puts it,mystarbucksidea

 ”What would make your Starbucks experience perfect? We know you’ve got ideas – big ideas, little ideas, maybe even totally revolutionary ideas – and we want to hear them all.”

(more…)

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Molly
Hippolitus

Weekly Digital News

Friday, September 25th, 2009

1.  New Nielsen Report Finds Social Networking Sites Tripled in Popularity this Year:

Everybody and their mother is on Facebook …literally… and now there’s proof.  The Nielsen Company released data yesterday that supports what we already know: the popularity of social networking sites is growing exponentially.  Accordingfacebook2 to a summary of the report posted on NielsenWire, “Americans have nearly tripled the amount of time they spend at social networking and blog sites such as Facebook and MySpace from a year ago.”  Not only does this mean some of us may need to change our privacy settings to prevent embarrassing  wall posts from Mom, but the findings are also significant for online advertising trends.  NielsenWire reports, “Estimated online advertising spending on the top social network and blogging sites increased 119 percent, from approximately $49 million in August 2008 to approximately $108 million in August 2009 – all despite a recession.” One more reason to pay attention to social media. (more…)

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