Archive for the ‘New Media’ Category

Kaitlin
Doody

The Power of the #Hashtag

Tuesday, March 9th, 2010

When describing Twitter hashtags to clients, we typically describe them as a method for aggregating similar content and community building. Basically, when a Twitter user tags a keyword with the hash - or pound symbol (#) - the Tweet will appear in the conversation thread on that specific topic.

In the past year and a half, many online Twitter chats have cropped up - more than 100 Twitter chat schedules are tracked here. Reminiscent of AIM chat room-style group discussions, this more refined method of group dialogue allows Twitter users to virtually meet with people throughout the Twitterverse. By tagging their posts with the same hashtag, users can follow the conversation surrounding their shared topic of interest. Most groups have a set time they meet each week and typically, a moderator will field questions and pose them to the group to ensure the dialogue continues to flow.

Chat groups are always welcoming new participants and even if you don't feel like interacting, interested individuals can simply follow along with the group's hashtag at their designated meeting time. Twitter chat groups provide a uniquely useful and efficient method for connecting, interacting and learning. Public relations and communications chat groups allow industry newcomers, seasoned experts and everyone in between to provide and share a variety of perspectives and obtain 140-character snapshots of qualitative insights. For example, @Mikinzie, a PR college student, participates in #prstudchat because she values this weekly time to network with "awesome PR pros who are always willing to talk/ help." (more...)

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Erin
Turner

Online Newspaper Consumption Decreases for 18-24 Year Olds

Friday, February 26th, 2010

With cuts happening in news rooms around the country, it comes as no surprise that print newspaper circulation is down. The fact that more and more Americans are getting their news online is old news. What may take some by surprise, however, is that even online newspaper consumption is down among certain age groups. According to PointerOnline, IBM's Media and Entertainment group will soon be releasing survey results that show those between 18 and 24 years of age are consuming online newspapers less, down to 58% in 2009 from 64% in 2008. PointerOnline also notes that "the study, not surprisingly, finds consumers moving to what IBM calls 'connected experiences,' using various Internet-enabled devices to consume, engage with and create media, whether news and information, personal messages or produced entertainment."

These findings highlight two important points. First, if you are conducting outreach to young adults, social media is a must. It's also imperative to consider the "new" leading sources for breaking news - The Huffington Post, TechCrunch, Daily Kos, The Daily Dish, even TMZ.  When applicable, Web sites like those should be included in outreach plans. (more...)

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Mary Ellen
Hackett

Spreading Your Message in a Shrinking Media World

Monday, February 22nd, 2010

Digital communications is a powerful tool to deliver messages to a target audience and impact opinions and awareness of a topic or issue. We witnessed this firsthand in a recent women's reproductive health campaign.

Spectrum developed a public service announcement and targeted media outreach campaign on the topic of embryo donation for RESOLVE: The National Infertility Association. The program was funded by a grant from the U.S. Department of Health and Human Services to be implemented in two markets, Seattle and Washington, DC, where we conducted benchmark surveys to determine baseline awareness of the topic.

After several months of effort in spring 2009, our traditional media outreach program and PSA campaign in Seattle did not achieve an overall increase in awareness about embryo donation. In fact, the survey actually showed a DECREASE in awareness (from 45 to 38 percent). Our survey vendor attributed it to the plethora "Octomom" stories in the news as the pre-campaign survey was being conducted. (more...)

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Leticia
Diaz

The Growing Field of mHealth

Tuesday, February 16th, 2010

We use our mobile phones for banking, to find directions and sometimes to shop. But would you use your phone to track your diabetes, asthma or mood and send that information to your doctor?

Today, there are many Americans doing just that! That's the word from the mHealth Foundation who brought more than 300 experts together in early February in DC to discuss the growing field of mobile health, also known as mHealth. Though the promise of mobile phones has yet to reach its full potential in the U.S., as compared to parts of Europe and Asia, that hasn't stopped the boom of health applications.  mHealth estimates there are more than 5,000 health applications in existence. What's even more eye-opening is that more than 3,700 of these are estimated to be used in a clinical setting - including those among health care professionals and between doctors and patients. 

mHealth has identified 12 clusters to catalog the broad range and function of mobile health applications. Some of these clusters include:

  • Patient Communications - These include communications before, during and after visits to your doctor including searches via your mobile phone to find a doctor based on your zip code and send back relevant information via text.
  • Disease Management - Used both by patients and their caregivers, this area is growing by the day with applications that allow you to track your meals and exercise, measurements such as blood pressure or your A1c level (or that of your child), daily reminders sent to pregnant women based on their due date, and encouraging reminders for smoking cessation.
  • Emergency Care - These applications provide first aid tips and CPR instructions or can be used by EMS departments to help relay critical patient statistics en route to the hospital. (more...)

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Katherine
Maynard

Mass Migration Online Presents Powerful Opportunities to Influence Consumer Experience

Friday, February 12th, 2010

Manhattan Research released findings from a study that confirmed what many of  us in communications know to be true -  online channels have significantly more influence over consumer health decisions and actions than traditional channels like print, T.V. and radio . Even more interestingly, the study claimed that editorial content still has significantly more influence on consumer health actions than various forms of social media, reinforcing the need for a compelling story if you want your messages to resonate with your most influential audiences.

But the continuing mass migration online (more than half of adults under the age of 65 now search the Internet for health information) presents powerful opportunities to influence the consumer experience, one of the last areas where companies can truly differentiate themselves among increasingly discerning and information savvy audiences.

Increasingly, successful communications programs will keep the customer experience front and center by fostering meaningful engagement whether that means real time feedback, nimble customer service or relevant education and content that help patients navigate the many choices they need to make throughout the continuum of their treatment and disease management process. (more...)

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Spectrum

Spectrum Shows Conclusive Results with Digital Strategy: Online Advertising As a Sole Communication Tactic Successfully Influences Niche Audiences

Friday, January 29th, 2010

Washington, D.C. - Spectrum, a full service communications firm based in Washington, D.C., announced today landmark findings from a recent women's reproductive health campaign that reveal definitive proof that online advertising, when used as an exclusive communications vehicle, has the power to impact audience opinions and awareness levels.

"Online advertising has always been considered a supplement or component of a larger communications strategy," said Katherine Maynard, Chief Operating Officer of Spectrum. "The results of this campaign are groundbreaking for the online ad industry because we now have empirical evidence that this medium is as versatile and powerful as television, radio and print."

Spectrum partnered with Chong + Koster for this campaign and RESOLVE: The National Infertility Association to develop the program aimed at raising awareness of family building options, such as embryo donation. The campaign was funded with a grant from the U.S. Department of Health and Human Services. Initial testing and market research showed lackluster potential for reaching the target audience of women 25-55 through traditional public service announcements and earned media outreach. (more...)