Archive for the ‘Social Media’ Category

Kaitlin
Doody

The Power of the #Hashtag

Tuesday, March 9th, 2010

When describing Twitter hashtags to clients, we typically describe them as a method for aggregating similar content and community building. Basically, when a Twitter user tags a keyword with the hash - or pound symbol (#) - the Tweet will appear in the conversation thread on that specific topic.

In the past year and a half, many online Twitter chats have cropped up - more than 100 Twitter chat schedules are tracked here. Reminiscent of AIM chat room-style group discussions, this more refined method of group dialogue allows Twitter users to virtually meet with people throughout the Twitterverse. By tagging their posts with the same hashtag, users can follow the conversation surrounding their shared topic of interest. Most groups have a set time they meet each week and typically, a moderator will field questions and pose them to the group to ensure the dialogue continues to flow.

Chat groups are always welcoming new participants and even if you don't feel like interacting, interested individuals can simply follow along with the group's hashtag at their designated meeting time. Twitter chat groups provide a uniquely useful and efficient method for connecting, interacting and learning. Public relations and communications chat groups allow industry newcomers, seasoned experts and everyone in between to provide and share a variety of perspectives and obtain 140-character snapshots of qualitative insights. For example, @Mikinzie, a PR college student, participates in #prstudchat because she values this weekly time to network with "awesome PR pros who are always willing to talk/ help." (more...)

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Mary Ellen
Hackett

Spreading Your Message in a Shrinking Media World

Monday, February 22nd, 2010

Digital communications is a powerful tool to deliver messages to a target audience and impact opinions and awareness of a topic or issue. We witnessed this firsthand in a recent women's reproductive health campaign.

Spectrum developed a public service announcement and targeted media outreach campaign on the topic of embryo donation for RESOLVE: The National Infertility Association. The program was funded by a grant from the U.S. Department of Health and Human Services to be implemented in two markets, Seattle and Washington, DC, where we conducted benchmark surveys to determine baseline awareness of the topic.

After several months of effort in spring 2009, our traditional media outreach program and PSA campaign in Seattle did not achieve an overall increase in awareness about embryo donation. In fact, the survey actually showed a DECREASE in awareness (from 45 to 38 percent). Our survey vendor attributed it to the plethora "Octomom" stories in the news as the pre-campaign survey was being conducted. (more...)

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Kevin
Walsh

ePharma Summit Recap

Wednesday, February 17th, 2010

Thanks to all the presenters who braved "Snowmaggedon" to present at this year's ePharma Summit in Pennsylvania.    

There were a lot of interesting presentations including some highlights from @skypen on his recent FDA interview with DDMAC's Dr. Jean-Ah Kang. 

Of particular interest to me, since we are actively involved in developing guidelines and training, was the presentation from Mel Halkyard, who discussed the process she manages at Eli Lilly to implement social media guidelines and practices. 

When talking about her learnings from the process, which is almost complete, Mel highlighted several themes:

  • 1. K.I.S.S. (Keep It Simple, Stupid). When talking about personnel guidelines, it is important that everyone understands what is needed and required.
  • 2. It's important to ensure that your social media guidelines are in sync with the rest of the personnel policies and procedures you already have in place.
  • 3. It s a good idea to assign ownership so that there is a clear decision tree, and decisions can be made when needed. Ideally, a single point of contact, possibly a Social Media Czar, or an Interdisciplinary Social Media Steering Committee. Also needed is the sponsorship of senior leadership; preferably from someone who also sees the value proposition. (more...)

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Shellie
Byrum

Device Companies Slow to Join Digital Revolution

Monday, February 1st, 2010

Medical device companies may be their own worst enemy when it comes to social media.

Since I started working in this field, I've noticed that device companies in general are behind in joining the digital revolution, especially when compared to other FDA-regulated companies in the pharmaceutical and biotechnology fields. In fact, a survey released in December showed that only 16 percent of FDA-regulated device companies reported using social media to connect with customers or prospects. (more...)

 
Molly
Hippolitus

The App Lab: Food Safety, There’s an App for That

Friday, January 22nd, 2010

The evolution of food-related iPhone apps has answered every question from "where's my closest Chili's?" to "what strain of E. coli could be in my burger?"

locavore1This past decade the nation has seen its fair share of food safety scares - the most recent food contamination has a Southern California meat-packing firm recalling some 864,000 pounds of ground-beef that might be contaminated with E. coli. Although surveillance of foodborne illness can be complicated - mainly due to underreporting - the CDC estimates that 76 million Americans get sick, more than 300,000 are hospitalized, and 5,000 people die from foodborne illnesses each year.

With staggering statistics like these, it's no surprise that in 2010 we're beginning to realize the high cost of cheap food. As a result, a demand for transparency in our food system is growing.

It's unfortunate that our food system has become so convoluted that we need the help of a cell phone to navigate what food is safe for us to eat, but while we wait for Congress to act on the Food Safety Modernization Act, your iPhone is here to help!
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Leah
Moon

10 Steps for Building a Social Media Campaign

Thursday, December 10th, 2009

Last Friday I attended an event sponsored by PRSA National Capital Chapter on social media strategy and measurement. The following ten steps for implementing a social media campaign were presented at the event.

  1. Listen -Identify who is saying what about your brand. Listening is the first step to participating in social media.
  2. Share of Voice/Messaging - Determine your brand's share of voice (total mentions of a concept/brand/message). Consider if the mentions are positive or negative and understand where these conversations and messages are found. Then, map your key messaging according to the content of conversations.
  3. Set Goals and Benchmarks - Decide what you wish to accomplish with your social media campaign. Set tangible numbers to reach and then determine the amount of time it'll take you to reach that goal.
  4. Discover Communities and Bloggers that Matter -Who is currently talking about you and your brand? Locate communities that already exist and see how you can engage those interested groups. (more...)

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